Privacy Policy

Medexpertz (“we,” “our,” “us”) operates Medexpertz and provides medical care coordination and consulting services for patients seeking surgical treatment abroad. This Privacy Policy explains how we collect, use, disclose, and protect your personal and medical information.
By using our website or services, you consent to the practices described below.

Information We Collect

Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Appointment and communication details

Collected when you:

  • Submit inquiry or consultation forms
  • Upload medical documents
  • Request services or support

Never delay or disregard professional medical advice because of information obtained from Medexpertz.

Medical & Health Information

We may collect:

  • Medical condition details
  • Surgery requirements
  • Diagnostic reports
  • Health history information

This information is collected only with your explicit consent and is used solely for care coordination and consultation purposes.

Technical & Usage Data

Automatically collected:

  • IP address
  • Browser and device type
  • Pages visited
  • Cookies and usage analytics

How We Use Your Information

We use your data to:

We do not sell, rent, or trade your personal or medical information.
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We process your data based on:

  • Your consent
  • Contractual necessity (to deliver services)
  • Legal and regulatory compliance
  • Legitimate business interests (site security, operations improvement)

We may share your information with:

  • Hospitals, doctors, and healthcare providers you authorize
  • Service vendors (IT, hosting, email, video consultation tools)
  • Legal authorities if required by law
All third parties are contractually obligated to protect your information and use it only for permitted purposes.

Your data may be processed or stored outside your country of residence, including in India and the United States. We ensure appropriate safeguards are in place to protect your information under applicable data protection laws.

We retain personal and medical information only as long as necessary to:

  • Fulfill service purposes
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements
Data is securely deleted or anonymized when no longer required.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

 

  • Enable site functionality
  • Understand usage patterns
  • Improve performance and analytics

You can control cookies through your browser settings or cookie consent tools on our site.

Your Privacy Rights

Depending on your jurisdiction (including U.S., GDPR, and CCPA/CPRA regions), you may have the right to:

 

  • Access your personal data
  • Request correction or updates
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Opt out of certain data uses

Requests can be made using the contact details below.

Data Security

We implement administrative, technical, and physical safeguards to protect your data. However, no system can guarantee absolute security, and data transmission risks cannot be fully eliminated.

HIPAA Notice (U.S. Health Information)

Medexpertz acts as a healthcare coordination service and safeguards protected health information (PHI) consistent with applicable healthcare privacy standards. We only share medical data with authorized providers involved in your care coordination and never for marketing purposes.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.