Patient Rights

At Medexpertz, patients come first — always.
We believe every patient deserves respect, transparency, choice, and dignity throughout their healthcare journey. This Patient Rights page outlines what you are entitled to when working with Medexpertz as a medical consulting and care coordination platform.

Your Right to Clear & Honest Information

You have the right to:

  • Receive clear explanations about care coordination services
  • Understand available treatment options shared by hospitals and surgeons
  • Ask questions and receive understandable responses
  • Be informed about processes, timelines, and next steps

We avoid medical jargon and focus on clarity over complexity.

Your Right to Informed Decision-Making

All healthcare decisions are yours.
You have the right to:

  • Review treatment options without pressure
  • Speak directly with the treating hospital or surgeon before deciding
  • Take time to consider alternatives
  • Accept or decline any recommendation

Medexpertz never forces, rushes, or influences medical decisions.

Your Right to Choose Your Healthcare Provider

You always retain the right to:

  • Choose or change hospitals
  • Choose or change surgeons
  • Seek second opinions
  • Discontinue coordination services at any time

Your healthcare choices are never restricted by Medexpertz.

Your Right to Transparency & Ethical Guidance

You have the right to expect:

  • Ethical, patient-first guidance
  • Transparency in coordination and cost-related information
  • No hidden agendas or misleading claims

Medexpertz operates as a non-clinical, consulting-led platform, not a treatment provider.

Your Right to Privacy & Confidentiality

Your personal and medical information matters.
You have the right to:

  • Confidential handling of medical reports and personal data
  • Controlled sharing of information only for coordination purposes
  • Privacy aligned with our Privacy Policy and applicable laws

We treat your data with respect, care, and responsibility.

Your Right to Respect & Dignity

Every patient has the right to:

  • Be treated with courtesy and empathy
  • Receive support regardless of nationality, age, gender, or background
  • Communicate without fear, pressure, or judgment

We recognize the emotional weight of healthcare decisions and act accordingly.

Your Right to Understand Roles & Responsibilities

You have the right to know:

  • Medexpertz does not provide medical treatment
  • Medexpertz does not diagnose, prescribe, or perform surgery
  • All medical care is delivered by licensed hospitals and surgeons

We believe transparency builds trust.

Your Right to Support During the Journey

As a patient, you are entitled to:

  • Coordination support before, during, and after surgery
  • Assistance with recovery planning, travel & stay, and follow-ups
  • Clear communication channels throughout your journey

Support doesn’t stop once surgery is complete.

Your Right to Ask Questions & Raise Concerns​

You always have the right to:

  • Ask questions at any stage
  • Seek clarification on processes or documentation
  • Raise concerns or feedback

We take patient feedback seriously and use it to improve our services.

Our Commitment to Patient Rights

Medexpertz is committed to protecting your rights through ethical practices, transparent coordination, and patient-first values. Your trust is not assumed — it’s earned.

Call to Action

Have questions about your rights or our role?

Our care coordination team is here to help.

faq

Frequently Ask Questions

No. All medical decisions are made between patients and their treating hospitals or surgeons.

Yes. You always retain the right to change or seek alternative options.

Your data is handled confidentially and shared only as needed for coordination, in line with our Privacy Policy.

Yes. You may discontinue coordination services at any point.