Privacy Policy Statement

Medexpertz (“we,” “our,” “us”) operates Medexpertz and provides medical care coordination and consulting services for patients seeking surgical treatment abroad. This Privacy Policy explains how we collect, use, disclose, and protect your personal and medical information.
By using our website or services, you consent to the practices described below.

Information We Collect

Personal Information

We may collect:

Full name
Email address
Phone number
Country of residence
Appointment and communication details

Collected when you:

Submit inquiry or consultation forms
Upload medical documents
Request services or support

Never delay or disregard professional medical advice because of information obtained from Medexpertz.

Medical & Health Information

We may collect:

Medical condition details
Surgery requirements
Diagnostic reports
Health history information

This information is collected only with your explicit consent and is used solely for care coordination and consultation purposes.

Technical & Usage Data

Automatically collected:

IP address
Browser and device type
Pages visited
Cookies and usage analytics

How We Use Your Information

We use your data to:

We do not sell, rent, or trade your personal or medical information.

Legal Basis for Processing

We process your data based on:

Your consent
Contractual necessity (to deliver services)
Legal and regulatory compliance
Legitimate business interests (site security, operations improvement)

Data Sharing & Disclosure

We may share your information with:

Hospitals, doctors, and healthcare providers you authorize
Service vendors (IT, hosting, email, video consultation tools)
Legal authorities if required by law

All third parties are contractually obligated to protect your information and use it only for permitted purposes.

International Data Transfers

Your data may be processed or stored outside your country of residence, including in India and the United States. We ensure appropriate safeguards are in place to protect your information under applicable data protection laws.

Data Retention

We retain personal and medical information only as long as necessary to:

Fulfill service purposes
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable site functionality
Understand usage patterns
Improve performance and analytics

You can control cookies through your browser settings or cookie consent tools on our site.

Your Privacy Rights

Depending on your jurisdiction (including U.S., GDPR, and CCPA/CPRA regions), you may have the right to:

Access your personal data
Request correction or updates
Request deletion
Restrict or object to processing
Withdraw consent
Request data portability
Opt out of certain data uses

Requests can be made using the contact details below.

Data Security

We implement administrative, technical, and physical safeguards to protect your data. However, no system can guarantee absolute security, and data transmission risks cannot be fully eliminated.

HIPAA Notice (U.S. Health Information)

Medexpertz acts as a healthcare coordination service and safeguards protected health information (PHI) consistent with applicable healthcare privacy standards. We only share medical data with authorized providers involved in your care coordination and never for marketing purposes.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Privacy Policy

Information We Collect

Personal Information

Medical & Health Information

Technical & Usage Data

How We Use Your Information

Cookies & Tracking Technologies

Your Privacy Rights

Data Security

HIPAA Notice (U.S. Health Information)

Children’s Privacy

Policy Updates

Company

Services

International Support

Legal & Trust

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